What is the Role of Postal Assistant in IPPB

Following are the various roles of Postal Assistants after IPPB started its business in Post Offices across the country.



  IPPB will provide banking services at counters of HO/SO of DOP through postal assistants along with doorstep banking through GDS/Postman
  Postal assistants will be using Finacle to deliver the services which they are already well versed with
  PAs will be opening accounts of customers through AADHAAR & other KYC Documents
  PAs will be servicing both the customer those which are onboarded through e-KYC and non e-KYC (Counters which are co-located with IPPB Branch)
  Postal assistants to convince the walk-in customers who are visiting DoP counters for postal or mail services towards starting relationship with IPPB.
  Postal assistants are already working in CBS-Finacle and they will be using the same platform to serve the IPPB customers
  There are many similarities between DoP financial products & IPPB products like
Saving account, Remittance

Role of Postal Assistant in IPPB

Main role of Postal Assistant to provide Banking Services at DoP Counters as a business correspondent for IPPB.
Door Step Banking Services
Banking Services at Counters
To whom?
o        Only for e-KYC Customers o Who   have registered     mobile number What?
o        Customer Onboarding (Account
Opening) o Financial Transactions o Non-Financial Transactions o Customer Servicing
To whom?
o        For e-KYC & non e-KYC Customers (counters co-located with IPPB Branch) What?
o        Customer Onboarding (Account
Opening) o Financial Transactions o Non-Financial Transactions
Customer Servicing

1. Customer Onboarding

  Understand who are your target customer
  Aware e-KYC & non e-KYC process
  Understand the customer‘s need & accordingly proposes the product
  Onboarding process through Finacle
  Feeding the necessary information of customer in Finacle

2. Facilitating Transaction 

  Postal assistants will facilitate customer transactions from dedicated & shared counters of HO/SO
  The incentive for PAs lies in processing of various transactions done by the customers both at counter & self-mode. 
  The details of incentive structure have been covered separately in this manual for the benefit of the participants.

3. Financial Transaction

  Cash Deposit
  Cash Withdrawal
  Remittances – NEFT, IMPS, AEPS & Others)
  Bill Payment & Recharges

4. Non-Financial Transaction

  Information related to POSB
  Balance Inquiry  
  Mini Statement
  Update PAN and nominee details
  Seeding AADHAR
  Add/ Modify / Delete Standing Instructions
  Issuance of QR Card
  Generation of Green PIN
  Complaint Lodgment Account Closure Request

5. Selling and Servicing Third Party Products

  DoP Products
  POSB  
  Other Savings Schemes o Investment Products
  Insurance Products - Life Insurance and General Insurance Postal Life Insurance
o General Insurance
  Investments Products
  Mutual Funds
  Loans Products
Loans from Partner Bank

6. Daily Reporting 

  Reconcile the cash Given out or Received on behalf of IPPB by DoP
  At the end of the day Finacle will provide the list of all debit and credit transactions and the net cash balance will be displayed automatically for the reconciliation of cash.
  Postal Assistants will need to reconcile the cash at the end of the day and hand over the cash & any other deliverables at the end of the day to respective DoP officials. 

7. Self Upgradation 

  Check yourself what you know and what you want to learn
  Approach to DoP Officials and TM/TO from IPPB in case you face any difficulty
  Show eagerness to learn new information received from DoP or IPPB
  Knowledge helps you to offer IPPB products & services which gets you more
satisfaction and incentives

8. Financial Education to Customers (Spreading Awareness)

  Financial literacy & Customer education is a prime element of financial Inclusion
  Try inculcating financial awareness among the customers visiting the counter at
HO/SO

9. Incentive & Rewards

  Each Postal Assistants need to have an account with IPPB to get the incentive credit. The Postal Assistants can check the accumulated incentive in Finacle at the end of the day.
  The pay out of incentive into the agent’s accounts will happen at a pre-defined frequency (currently planned as a monthly pay out).
  Commission and incentive paid to the DoP and front-line staff is directly linked to the revenues generated through the IPPB transactions
  Incentives to be paid for each revenue generating activity facilitated by DoP 
  Additional incentives to be given under target-based schemes
  For facilitating opening account of merchants

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5 comments:

  1. IPPB cards have got many advantages. I think these cards are more beneficial for the elderly and diseased persons. They need to provide just the aadhar card details to obtain an IPPB card. Postal assistants would visit their place for starting the account and providing them mobile money. Another advantage is that all online transactions can be made using this card. So it has got a bit more benefits over credit and debit cards.

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